Most AI content lists what's theoretically possible. This is the shorter list: automations running in production, doing work that used to be done by hand.
1. Meetings that file themselves
Calls are transcribed, summarised, and filed against the right client or project, with action points assigned. The mechanics: a transcription service feeds a language model that extracts decisions and actions, then writes to your existing systems. Nobody types up notes.
2. An inbox that triages itself
Incoming email is classified — urgent, routine, junk — with urgent items flagged, overdue threads chased, and replies drafted for a human to approve and send. The approval step is the design decision that makes this safe.
3. Invoices handled end to end
Invoices arriving by email are detected, read, checked against expected values, and posted to your accounting software with the source document attached. Exceptions go to a person; everything else just happens.
4. Quotes drafted from history
A new enquiry arrives; the system finds your most similar past jobs, what you charged, and what it cost, and drafts the quote for approval. Faster response, and pricing informed by your own margin history.
5. Re-keying, removed
The same customer details typed into the CRM, the job sheet and the invoice — replaced by systems kept in step automatically. Unglamorous, and frequently the highest-ROI item on the list.
6. Reconciliations that close overnight
Matching payments to invoices, orders to deliveries, timesheets to jobs — pattern-matching work models do well, with mismatches queued for a person each morning.
7. Documents into data
Contracts, leases and order forms parsed into structured records: parties, dates, values, renewal triggers. One property client had 7.7 million lease records made searchable this way — the same technique works on a filing cabinet.
8. Reports that write themselves
The weekly numbers pulled, compared and written up on schedule, with every figure carrying a unit and a source. Leadership reads instead of compiles.
The pattern
None of these is a moonshot. Each removes a specific, repeated, rule-bearing task — and keeps a human wherever judgement matters (why that matters). If you're wondering which applies to your operation, that's precisely the question an audit answers.
Want this looked at in your business? M22 is a London-based AI consultancy. A thirty-minute call gets you an honest read on where automation would pay, and where it wouldn't.
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